iWild Casino Privacy Policy

Who Controls Your Data

Altacore N.V., the operator of iWild Casino, is the data controller for the personal information collected through iwildcasino24.com. Altacore N.V. is registered in Curacao and can be reached for any privacy matter through [email protected].

How We Use What We Collect, and What Happens to It Over Time

We rely on your data to open and run your account, process deposits and withdrawals, run the four-deposit welcome package and other bonus offers correctly against your play history, and to complete the identity verification required before a first withdrawal. Registration and payment data is processed on the basis of performance of our contract with you. Sensitive information, specifically the photo ID and proof of address used in KYC, is processed only with your express consent, given when you upload the documents, while account and gameplay data is processed under implied consent arising from your registration. Separately, we retain deposit, withdrawal and verification records to meet anti-money laundering reporting obligations, which is a legal requirement independent of your consent and cannot be opted out of while your account remains active.

You can ask us to correct inaccurate information or withdraw consent for anything processed on that basis at any time by emailing [email protected]; withdrawing consent for KYC documents before verification is complete will prevent withdrawals until the requirement is met again. Once your account is closed, gameplay and communication data no longer needed for a legal purpose is deleted, while financial and KYC records tied to anti-money laundering obligations are retained for the period required by that legislation before deletion.

Where Your Data Goes, and How Cookies Work on This Site

Some of the service providers we rely on for payments, KYC verification and game delivery operate outside Canada, which means your data may be processed abroad as part of the ordinary operation of those services; where that happens, we rely on contractual data protection commitments from the provider before any transfer takes place.

The site uses functional cookies needed for login and session security, and analytics cookies that measure how the site is used; both can be managed through your browser’s cookie settings, though blocking functional cookies will prevent you from staying logged in. Marketing emails are sent only with your consent under Canada’s Anti-Spam Legislation (CASL), and every marketing message includes an unsubscribe link that takes effect within a few days of use.

Payment processors handling Interac e-Transfer, Visa, Mastercard, Skrill, Neteller and cryptocurrency transactions receive the transaction data needed to complete each deposit or withdrawal. The identity verification service that reviews your uploaded photo ID and proof of address receives those documents solely for that check. Game providers, including Pragmatic Play and Evolution Gaming, receive the account identifiers and wager data needed to run each round and settle results, and iTech Labs, which certifies the platform’s random number generator, has access to gameplay data for testing purposes. None of these recipients are authorized to use your data for their own marketing.

What You Can Ask Us to Do with Your Data

You can request access to the personal data we hold about you, ask us to correct it, or withdraw consent for anything processed on that basis, by emailing [email protected]. Quebec residents additionally have the right, under Law 25, to request that indexed personal information no longer be associated with search results referencing you (de-indexation) and to receive certain personal data in a structured, commonly used format for transfer elsewhere (portability). We respond to verified requests within 30 days.

Filing a Complaint About How We Handle Your Data

If you believe we have mishandled your personal information, you can contact us first at [email protected], and you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada. Residents of Quebec may instead, or in addition, file a complaint with the Commission d’acces a l’information du Quebec.

What Personal Information We Collect

Registration collects your name, date of birth, email address and residential address. Payment activity generates transaction records tied to the method used, whether Interac e-Transfer, a card, an e-wallet or cryptocurrency. Verification before your first withdrawal adds the government-issued photo ID and proof of address you submit. We also log technical data automatically, including IP address, device type and browser, along with session and gameplay logs, and we use cookies as described above to keep you logged in and to measure site usage.

Contact for Data Requests

For any question about this policy or to exercise the rights described above, email [email protected] from the address registered to your account.