Responsible Gambling at iWild Casino
Recognizing When Play Has Stopped Being Entertainment
Chasing losses by depositing more than planned, borrowing money to keep playing, hiding the amount of time or money spent from family, and feeling irritable when trying to cut back are common early signs of problem gambling behaviour. Playing longer sessions than intended, or logging in primarily out of a need to win back a previous loss rather than for enjoyment, are also worth treating as a signal to use one of the limit tools described below rather than pushing through.
Setting Deposit, Loss and Time Limits, and How Self-Exclusion Works
Deposit limits, loss limits and session-length controls are all available from your account settings, and any tightening of these limits takes effect immediately once saved. Loosening a limit you have already set, by contrast, only takes effect after a cooling-off period, which gives you a buffer against changing a restriction in the moment. A cooling-off period or self-exclusion from your iWild account specifically can also be requested at any time by emailing [email protected]. Self-exclusion arranged this way applies only to your account with us; it is separate from any provincial self-exclusion program, which covers operators licensed in that province and does not extend to a Curacao-licensed site such as this one.
Gambling as Entertainment, and Protecting Minors
Treat the money in your casino account as the cost of entertainment, not as income or a way to cover other expenses, and decide on a budget before you start a session rather than while you are already playing. Players must be 19 years of age or older to register, or 18 in Alberta, Manitoba and Quebec, and we do not knowingly permit anyone under that age to hold an account. If you share a computer or mobile device with a minor, use the parental control software built into your operating system or browser to prevent access to gambling sites, since age verification during registration cannot control who uses a shared, already logged-in device afterward.
Where to Find Independent Help
Support beyond what we can offer directly is available from organizations independent of iWild Casino. The Responsible Gambling Council maintains a directory of free, confidential problem gambling helplines for every Canadian province and territory. Ontario residents can reach ConnexOntario at 1-866-531-2600, a free, 24/7 mental health and addiction support line that also covers problem gambling. Anyone in Canada in crisis can call or text 9-8-8, the Suicide Crisis Helpline, available around the clock.